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Human Services Software

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Case Management Software for Human Services

Case management software helps nonprofit organizations to track participant and family interactions and case history.  Many organizations use case management software to track their efforts and report back to their funders (click here to view our informative demo).  In today’s social services environment, however, a traditional approach to case management isn’t enough.  High performing nonprofits are competing for finite funding and resources, and need to show the return on investment that their social service efforts are providing.

Going Beyond Case Management

High performing nonprofits must perform traditional case management activities, but must also measure and fully understand the impact of their efforts when working with participants and families.  The highest performers apply a logic model and theory of change to their work.  This purposeful, effort and outcome centered work goes well beyond the counting of outputs, and instead focuses on efforts and outcomes which produce tangible and obvious improvements in participant lives.  Our Efforts to Outcomes (ETO™) software was designed with exactly these needs in mind.  ETO software helps nonprofit organizations to quickly and easily track efforts, outcomes, and participant progress as part of a performance management approach to human services.

Traditional Case Management vs. Performance Management Software

Nonprofit Need Case Management Software Performance Management Software
Participant Intake x x
Participant Assessment x x
Participant and Family History x x
Structured Measurement of Efforts x x
Structured Measurement of Outcomes - x
Structured Application of Best Practices When Assessing Participants Needs and Progress - x
Rollup of Efforts and Outcomes to Program Level - x
Clear Measurement of Participant and Program Effectiveness - x

Click here to view our informative demo

High Performance Human and Social Services Software

While ETO software tracks participant and family case history, diagnosis, and treatment, the primary focus of the software is in measuring the progression of a participant or family over time, and the impact of each program overall.  Executive directors, program directors, and program managers can then quickly and easily compare the efforts expended for a given participant, family, or program with the outcomes achieved, and can then make more informed investment decisions as a result.  This moves the organization much closer to the goals and objectives outlined in its logic model and theory of change.

About Social Solutions

Social Solutions is the leading provider of performance management software for human services, connecting efforts to outcomes, people to social services, and service providers and communities to funders.  The company’s ETO software goes beyond case management, enabling public, private, and nonprofit organizations, such as Harlem Children’s Zone®, Catholic Charities, Annie E. Casey Foundation, HUD, and cities such as Boston and Hartford to collaborate, save time, and improve quality and effectiveness.

ETO™ is a trademark of Social Solutions, Global, Inc. Harlem Children's Zone® and HCZ® are registered trademarks of HCZ, Inc.

“Before, we were consumed with fighting fires.  Now we’re so ahead of the curve that we can proactively focus on how to improve.”

–Keystone Human Services

High Impact Organizations that Use ETO Software:

  • Boulder County
  • City of Hartford
  • US Department of Health and Human Services
  • Annie E. Casey Foundation
  • Mathematica / WIPA
  • Boys and Girls Clubs
  • YWCA
  • many United Way local affiliates

Video Testimonial

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