Services for nonprofits from people who understand your needs.

We offer a full range of services to ensure that you get the most from our software solutions. Take advantage of our expert Professional Services, Training, Support and Account Management teams to empower your staff and take your service delivery to the next level.

Professional Services

Our team consists of Project Managers, Implementation Consultants, and Solution Architects who can be deployed based on your specific implementation and project needs. With a healthy mix of project management, nonprofit, and technical expertise, you get a wealth of knowledge to guide you through the implementation experience, and to support you for custom consulting if you need it.

Experience

Take advantage of our 15+ years of implementation experience to ensure success.

Outcomes

Return measurable outcomes through industry best practices, process, and tools.

Guidance

Accelerate your team’s adoption with the guidance of an expert Social Solutions team.

Options to Meet Your Needs

Social Solutions offers a wide range of implementation packages to meet your needs. From out-of-the-box configurations that get you started in only a few weeks to full service implementation and consulting - we have you covered.

Interested in Professional Services from Social Solutions? Speak with our team today!

"I love the way that they have supported us through our implementation… The entire process has been so seamless, and the support that we have received from the staff has been excellent."

Coyan Lewis

Human Capital Project Manager, The Executive Office of the Mayor of DC

Training

Everyone learns differently, so we’ve taken a blended learning approach to our training programs. Giving you a variety of options is how we ensure that your teams are empowered for success and continued growth. Access our training resources through on-demand tools, in a live classroom, or custom training settings.

Boot Camps

Hands on, multiday courses that set our clients up for success

Virtual Interactive Labs

Convenient, self-paced learning labs designed to fit into your busy schedule and promote use of the software as you learn

Online Training Portal

The Social Solutions online training portal ensures all users have access to on-demand training that will boost their success

eLearning Library

Free, on-demand eLearning libraries for end users to help onboard new hires and provide refreshers on key topics

Webinars

Regularly scheduled webinars focused on enhancing your utilization of the software

Start Learning

There’s no time like the present. Take advantage of our full calendar of training opportunities!

Support Options

With a 93% customer satisfaction rate, our fully-staffed team provides a personal approach to every interaction. Basic support options are standard and included for all Social Solutions clients. Premium support packages are also available to allow you to choose the level of support that is right for your organization, from virtual access to scheduled one-on-one time or even a dedicated team member.

At your fingertips or a call away, we are here for you.

We offer a variety of options for contacting the Social Solutions Support teams

  • Email

    Email our technical support from within your system. Our detailed tracking system ensures you’ll get a quick and helpful response.

  • Phone

    Our technical support team is knowledgeable and ready to talk you through your issue. Call us anytime.

  • Chat

    Need a quick answer? Take advantage of our chat feature and our support reps will be there within seconds to help.

  • Knowledge Base

    Access our Knowledge Base through our built-in portal for quick tips and helpful documentation.

Premium Support Options

Need a little extra support for your organization? We have you covered. Social Solutions offers tiered packages that meet the diverse needs of our clients including options for a dedicated Advanced Support Consultant (ASC).

The ASC acts as a member of your team, empowering you by learning and understanding exactly how your organization uses the software and acting as a constant support presence.